Please note that your confirmation number is your ticket - no physical ticket is issued, and your name or confirmation number will be checked off at the door. Thank you!

Why does my ticket say pending?

Tickets are marked as ‘fulfilled’ in our system once we check you off at the door. This system is in place to ensure people aren’t re-using tickets - however if you are unable to attend, the order will be marked as fulfilled once the event has finished. Please note tickets are non-refundable. No physical or digital ticket is issued, through purchasing a ticket you are automatically added to the guestlist and checked in at the door.

Is this event 18+?

Yes! Please make sure to bring ID as the bar will operate under the Challenge 25 policy.

Is the dress code compulsory?

The dress code is just for fun - we highly recommend masks and dressing up in the spirit of Aether! We don’t recommend wearing anything too casual (if possible.)

Is there a cloakroom?

Sadly, the venue doesn’t have cloakroom facilities. We recommend wearing light layers that are easy to carry, our apologies for the inconvenience!

When is the fashion show?

We suggest aiming to be inside the venue by 8:15 to get a good view, just in case there's a queue to get in.

I can no longer make it - can I get a refund?

As with any concert, festival, club night or similar event, we do not provide refunds for no-shows or unused tickets. We truly regret any inconvenience this may cause but must uphold our refund policy to ensure fairness for all attendees. Please feel free to pass your ticket on or sell it - all the person will need is your confirmation number or name on the door. We kindly ask for your understanding of this policy as a small independent business. Thank in advance for understanding!