Please note that your confirmation number is your ticket - no physical ticket is issued, and your name or confirmation number will be checked off at the door. Thank you!

Is this event 18+?

This event welcomes all ages and is family friendly.

Is the dress code compulsory?

The dress code is just for fun - whatever it means to you!

Is there a cloakroom?

Sadly, the venue doesn’t have cloakroom facilities. We recommend wearing light layers that are easy to carry, our apologies for the inconvenience!

Why does my ticket say pending?

Tickets are marked as ‘fulfilled’ in our system once we check you off at the door. This system is in place to ensure people aren’t re-using tickets - however if you are unable to attend, the order will be marked as fulfilled once the event has finished. Please note tickets are non-refundable. No physical or digital ticket is issued, through purchasing a ticket you are automatically added to the guestlist and checked in at the door.

I can no longer make it - can I get a refund?

As with any concert, festival, club night or similar event, we do not provide refunds for no-shows or unused tickets. Please feel free to pass your ticket on or sell it - all the person will need is your confirmation number or name on the door. We kindly ask for your understanding of this policy as a small independent business, as we’re not currently able to absorb costs on your behalf. Thank in advance for understanding!

Accessibility

Please find more information regarding the venues accessibility here: https://www.thealbany.org.uk/accessibility.